Privacy policy

his website is operated by CrystalMood.com, and this privacy policy applies to this website only.

At CrystalMood.com online store, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

What Information Do We Collect?

We collect various types of information depending upon how you use our site.

• When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date) or gift card number. We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved for ease of reference.
  
• When you become a CrystalMood registered user, we collect your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. We also may ask for additional information so that we may offer services and promotions that may be of interest to you. However, you have the option not to provide it.
• When you submit a question to customer service, we need your email address to respond, and you also may provide us with various additional information to help us answer your question.
  
• We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site conducting a promotion or event with us.
  
• We use cookies on the site to manage the processing of your order. The cookie we receive does not gather any information about your name, address, billing information, or credit card. It is used solely to help us maintain your shopping cart during the checkout process.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

• To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
  
• For marketing and promotional purposes. For example, we send out emails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free shipping) on our site. We do not send you these emails unless you opt in.

Do We Share Your Information?

The information gathered may be shared with third parties, including responsible companies with which we have a relationship. For example:

• When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention and credit card authorization.
  
• Like other companies, CrystalMood.com may use third party advertising companies to serve ads (e.g. banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous.
• In most of the above situations, these third parties will receive your information because you will be visiting their websites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.

CrystalMood.com also may share your personal information with outside companies that perform services for CrystalMood.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for CrystalMood.com, and CrystalMood.com takes appropriate steps designed to ensure your information is used only to provide the services requested by CrystalMood.com, and not for other purposes.

Additionally, CrystalMood.com may share accounts or other information when we believe it is necessary to comply with the law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents, or government agencies in connection with issues related to fraud, credit or debt collection.

Finally, CrystalMood.com will never share your personal information with unrelated outside companies so that they can directly market their products or services.

What Choices Do You Have Regarding The Use Of Your Information?

We provide you with a number of choices regarding our handling of your personal information.

To opt-out of the email, you can click on the unsubscribe link at the bottom of any CrystalMood.com email newsletter, or simply manage your subscription via your account at our website.

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.